Privacy & Security
At Fill-Rite, we prioritise transparency when it comes to safeguarding our customers' information and ensuring their privacy and security.
Why Do We Have a Privacy Policy?
We've developed this policy to build your confidence in the privacy and security of your personal information. Fill-Rite takes all necessary precautions to prevent unauthorised access to your personal data.
When we refer to 'personal information' in this Privacy Policy, we mean data that can identify you as an individual.
Please review this Privacy Policy carefully. By visiting our website or utilising any of our services, and by continuing to do so, you consent to our use of your personal information as described in this Privacy Policy.
What Does This Privacy Policy Cover?
This Privacy Policy specifically addresses how Fill-Rite handles your personal information. It does not apply to any other organisation or their websites, even if you access them via Fill-Rite. If you share your personal information with other companies, your data will be subject to their respective privacy practices.
What Personal Information Do We Collect About You?
Data collected by our site is used to:
- Process and fulfill customer orders
- Administer and enhance our site and services
- Disclose information to third parties solely for the purpose of delivering goods
We may request information to provide our services, including your name, address, contact numbers, email address, and details related to the products you are ordering. This information may be collected via telephone, fax, email, written correspondence, or our website.
Mailing List
We may ask for your email address or mailing address to add you to our mailing list. We adhere to a strict "no spam" policy and do not sell, rent, or otherwise share your email address with third parties without your consent. If you are on our mailing list, you will receive occasional updates about special offers, new products, or services. You may opt out of our mailing list at any time to stop receiving such communications.
What Personal Information Do We Collect from Other Companies and Organisations?
We do not collect personal information about you from other companies or organisations.
Does Fill-Rite Share Personal Information with Anyone Else?
We do not share your personal information with other companies outside of Fill-Rite, or any parent or sister companies. However, we may disclose information in response to properly made requests for the purposes of crime prevention, detection, or national security, in accordance with the Data Protection Act. We also provide information when required by law, such as under a court order.
How Long Does Fill-Rite Keep Personal Information?
The retention period for personal information varies based on its use. We retain information only as long as necessary for the purposes for which it was collected, or as required by law.
How You Can Find Out What Personal Information Fill-Rite Holds About You
If you want to know what personal information we hold about you, please contact us with relevant details to expedite our response. You can request a formal review of your personal data.
To obtain a copy of the personal information Fill-Rite holds about you, please write to us at the address provided at the end of this policy. Include your postal details and a cheque for AU$10 payable to Fill-Rite. We will provide a readable copy of your personal data within a week, subject to proof of identity. You may also challenge and request correction or deletion of your data where appropriate.
How Fill-Rite Protects Your Personal Information
We are committed to protecting the security of your personal information and transaction details. In compliance with AUS Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of your information to prevent unauthorised access. Our procedures may include requesting proof of identity before disclosing sensitive information.
Privacy Policy Application
This Privacy Policy applies to information collected through our website. By providing information via the "contact us" feature or any other interactive part of the site, you consent to our use of your personal data as described.
Cookies
A "cookie" is a text file allocated by our server to your computer when you visit our website. Cookies are used to keep track of your shopping basket contents, store delivery addresses (if applicable), and remember your details if you select the 'Remember Me' option.
We use two types of cookies:
- Session Cookies: Temporary cookies that expire when you close your browser.
- Persistent Cookies: Cookies that remain on your computer for a period of time.
In accordance with EU Directive 'Cookie' Compliance, we inform users that our website uses cookies to enhance your online experience. You can manage cookies through your browser settings. For more information on cookies, visit www.allaboutcookies.org.
How to Disable Cookies
You can remove cookies from your computer, but some features of our website may become unavailable. Your browser lets you choose whether to accept, reject, or be warned before accepting cookies. For instructions on disabling cookies, refer to your browser's help feature or visit www.allaboutcookies.org.
Third-Party Cookies
Our website does not create third-party cookies on your machine.
Information Gathering from Website Visitors
We collect aggregated and anonymised data about website visitors to improve our site and services. This includes the number of visitors, their browsing patterns, and the areas they visit on our website. We do not share this information with other companies, and it cannot be used to identify individual users.
Disclosure to Third Parties
Fill-Rite does not disclose personal information to third parties, except for order fulfillment purposes. Any information provided to third parties is strictly for processing orders and is not shared with other entities.
Privacy Policy Changes
We may update our Privacy Policy periodically. Changes will be posted on this page to keep you informed about the information we collect, how we use it, and the circumstances under which we disclose it.
For any inquiries or concerns about our Privacy Statement, please contact us:
š Download theĀ Privacy & Security StatementĀ
Customer SupportĀ /Ā Technical Support:Ā 1300 987 789
Ā Sales Support:Ā sales@fillriteshop.com.au